On orders of $500 or more within the contiguous United States.
Every order ships insured for its full value.
International orders ship by U.S. Postal Service at actual cost.
Shipping
Every order ships as soon as your payment clears. We ship by United States Postal Service Priority Mail, fully insured. If an order has to go by UPS because of its size, weight or USPS restrictions, UPS rates are quoted separately. Expedited shipping is available on request and charged separately.
Domestic rates
The rates below are for delivery within the contiguous United States, the lower 48 states and Washington, D.C. Orders of $500 or more ship complimentary; below $500, shipping is by order total:
| Order total | Shipping |
|---|---|
| Up to $49 | $8.50 |
| $50 – $99 | $9.50 |
| $100 – $199 | $10.50 |
| $200 – $299 | $13.00 |
| $300 – $399 | $15.00 |
| $400 – $499 | $17.50 |
| Order total | Shipping |
|---|---|
| $500 – $599 | $20.00 |
| $600 – $699 | $22.50 |
| $700 – $799 | $24.00 |
| $800 – $899 | $27.50 |
| $900 – $999 | $35.00 |
| $1,000 and over | 4% of total |
Alaska, Hawaii and military addresses
Shipping to Alaska, Hawaii, U.S. territories and military (APO, FPO and DPO) addresses is quoted separately for each order. Military addresses and P.O. boxes ship by U.S. Postal Service only.
Express and your choice of carrier
Express delivery, or shipping by the carrier of your choice, is available on any order and quoted for each sale. If you’ve paid the table rate and would like a different service, just contact us: what you paid is credited toward the cost of the new shipping.
Oversized pieces
If a piece is oversized or unusual to pack, it may not fit these rates; we’ll contact you about shipping before we charge your order. Signature confirmation and orders shipping to more than one address carry an extra charge.
International orders
International orders ship only by U.S. Postal Service, at actual cost. We'll email you a shipping quote; once you agree, we process your order and send the shipping charge as a separate PayPal invoice.
Customs, duties and taxes
Orders shipped outside the United States may incur import fees, taxes or brokerage fees charged by customs or the carrier. These are collected at delivery, not by us, and are the customer's responsibility. They vary by country and by item, so we can't estimate them. For details, please contact your local customs office.
Return Policy
We want you to love your purchase. If you're not happy with it, please contact us. All returns must be approved in advance.
Requesting a return
- Call or email us within 3 days of receiving your item to request a Return Authorization (RA) number.
- Items returned without an RA number will not be accepted.
Items that can't be returned
- Sale merchandise
- Layaway items
- Special orders
Returning an item
- Return the item in its original condition, with all tags and original packaging.
- You're responsible for return shipping. Please insure the package for its full value, since we can't credit items lost or damaged in transit.
Credits
- Once we receive and inspect your return, we'll issue a store credit for the item's purchase price.
- Original shipping charges are not credited.
- At our discretion, returns may be subject to a 20% restocking fee.
Damaged items
If your item arrives damaged, let us know within 3 days of receiving it. Keep all packing materials, since we'll need them to file a claim with the shipper. We'll send a call tag so the carrier can pick up the damaged item at no cost to you. Then we'll either:
- replace the item, if it's in stock, or
- let you choose another item of equal value, or
- refund your full purchase price if a replacement isn't available.
Cancellations
If you cancel an order after it's placed, including a pre-order, a cancellation fee of 40% of the item's price applies.
Layaways are final sales and can't be cancelled.