Reward Point Program Explanation & FAQ

Reward Point Program Explanation & FAQ

What is the Reward Point Program?
To thank you all for your support and to offer future incentives to you we would like to give something back, this is why we have launched this great Reward Point Program.

Our Reward Point Program is as simple as it sounds. While shopping at Village Bears™ you will earn Shopping Points for the money you spend.

Once earned, you will be able to use those points to pay for future purchases at Village Bears™.
The Reward Point Program began on Monday 14 April, 2008.  All purchases made after that date will earn points.

How does the Program work?
When an order is placed, the total amount of the order will be used to calculate the amount of points earned. These points are added to your Shopping Points account as pending points.  All pending points are listed in your Side Cart and will stay there until approved/confirmed by Village Bears™.  Once any pending points have been approved, they will be released and your account will be credited with the value of those points. Ready for you to spend on whatever you want.
Reward points will expire after two (2) years but can be accumulated during that time until you decide to use them.
You must login to your account in order to view the status of your points.  During the checkout process you'll be able to reduce what you pay for your order with your points balance.

Points and Values
Currently, for every $1.00 spent at Village Bears™ you will earn 1.00 point.  For example:
 With Accumulated Points Earned = 150 Points
 Product Cost: $250.00
 Value of Points Earned: $3.00 and available to apply to your purchase.

YOU choose when to have Reward Points deducted from your total.

Redeeming Shopping Points
If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at Village Bears™.   During the checkout process, on the same page that you select a payment method, there will be a box to select if you wish to use your points, as well as information on the total amount of points available. Continue the checkout procedure and at the confirmation page, you will notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.

Minimum Purchase Amount Required
Currently, no Minimum Purchase Amount is required to redeem your points.

Will I earn points for shipping fees?
No.
When calculating the amount of points earned. Shipping fees are excluded.


Will I earn points for tax fees?
No.
When calculating the amount of points earned. Taxes are excluded.

Will I earn points for discounted products?
Yes.  Based on the discounted value.  When calculating the amount of points earned, all items which have had their prices have been discounted are included, points will be awarded at the discounted price values.

Will I earn points when purchases paid with points?
No.

Products Restrictions
Currently, no restrictions apply to what items may be purchased using your points balance.

Conditions of Use
Shopping Points are only available to registered Village Bears™ members.

Shopping Points Reward can only be collected and used with on-line purchases. and are only validated at Village Bears™. Points are non-refundable and cannot be transferred between members.

Shopping Points are non-transferable, or exchangeable, for cash under any circumstances.

Shopping Points will not be refunded for any cancelled order.

When buying with Points, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.

When calculating the amount of points earned, shipping fees and taxes are excluded.

When Problems Occur
For any queries regarding our Reward Point Program, please contact us.  Make sure you provide as much information as possible in the message.

Please note: We reserve the right to make changes to this policy at any time without prior notice or liability, so please visit this page often.

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